Privacy Policy

1. Who We Are

Mapleshade is a property rental service operating in Bangkok, Thailand. Our registered business address is 22/5 Thonglor Soi 13, Watthana, Bangkok 10110, Thailand. For privacy-related enquiries, contact us at [email protected].

2. What Data We Collect

We collect only the information necessary to provide our services and communicate with you effectively:

• Contact information: name, email address, phone number — provided through our enquiry form or direct communication.
• Lifestyle and preference data: information shared during lifestyle intake consultations relating to accommodation preferences, commute habits, and daily routines.
• Correspondence: emails, messages, and notes from meetings related to property searches or household coordination.
• Usage data: analytics data collected via cookies with your consent (see our Cookie Policy).

3. How We Use Your Data

Your data is used for the following purposes:

• To respond to your enquiries and provide the service you have requested.
• To conduct and manage your property search or household coordination retainer.
• To communicate progress, updates, and monthly reports.
• To maintain records of our professional relationship for legal and administrative purposes.
• To improve our services through anonymised analytics (with your consent).

We do not use your personal data for automated decision-making. We do not send marketing communications without explicit consent.

4. Legal Basis for Processing

We process your data under the following legal bases in accordance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562:

• Contract performance: to deliver the services you have engaged us for.
• Legitimate interest: to maintain records and manage client relationships professionally.
• Consent: for optional analytics and any marketing communications.

5. Data Retention

We retain your personal data for as long as needed to fulfill the purposes described above. For active clients, data is held for the duration of the engagement and for three years following the end of the relationship, in line with legal record-keeping requirements. After this period, data is deleted or anonymised securely.

6. Data Sharing

We share your personal data only in the following limited circumstances:

• With landlords or building management where directly necessary for your rental or coordination service, with your knowledge.
• With service providers who assist us in operating our business (e.g. analytics tools), under strict data processing agreements.
• Where required by Thai law or a competent regulatory authority.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Protection Measures

We take appropriate technical and organisational steps to protect your data:

• Client files and correspondence are stored in password-protected systems with restricted access.
• Data is transmitted via encrypted connections (HTTPS) where applicable.
• Access to personal data is limited to team members who require it for their specific role.
• In the event of a data breach that affects your rights, we will notify you without undue delay.

8. Cookies

Our website uses cookies to understand how visitors use the site and to remember preferences. Essential cookies are required for basic site function. Optional analytics and preference cookies are used only with your consent. For full details, please see our Cookie Policy.

9. Your Rights Under PDPA

Under Thailand's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right to access: to request a copy of the personal data we hold about you.
• Right to rectification: to ask us to correct inaccurate or incomplete data.
• Right to erasure: to request deletion of your data, subject to legal retention obligations.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to object to processing based on legitimate interest.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services following any update constitutes acceptance of the revised policy.

13. Contact Us

For any questions, concerns, or requests relating to your personal data, please reach out to us: